CASE STUDY
Turnaround
ICA We helped ICA, the Swedish grocery chain, develop and implement a network of parcel pick-up points used by several leading online retailers.
CASE STUDY
Transformation
Ericsson We helped a leading Nordic telecoms company cut IT run rate by 30% while preserving maximum value for sustainable results.
CASE STUDY
Expansion
NCC We helped Nordic construction company NCC revolutionise its contract to invoice processes, increasing flexibility while cutting costs by more than 30%.
TURNAROUND
The original task/target
Reducing IT Run Rate by
Aurentor result
Reducing IT Run Rate
The Client
- IT function of a Nordic global telecoms giant
- 115,000 employees
- Revenues: SEK 247 bn
- Profit: SEK 22 bn
The Challenge
- Deteriorating company-wide
financial solution. - Client aimed to improve
operating profit and enable
investment for future growth. - CIO tasked with cutting
global IT run rate by 23%
in three years. - Initial studies suggested
only half this saving was
easily achievable by
conventional methods
What did we do
- Integrated our small team of
three - including one external
specialist - into the
client’s IT Management team - Worked closely with service
teams across the organisation - Gave every function agency
to identify savings opportunities
and make them happen - Implemented comprehensive
cost-reduction programme
for every IT function
How we did it right
- Weekly meetings with the CIO discussed progress and maintained active participation
- Every cost-reduction activity was assessed according to its potential to add sustainable value.
- Followed process closely, initiating new projects and corrective actions whenever necessary
- Progress tracking tool for financial data and operational activities kept every function energised and involved, also managing shareholder expectations.
- Monthly progress reports, and quarterly challenge/celebration events helped keep attention levels high across the organisation.
- Our ways of working became a benchmark for other functions in the organisation to undertake their own exercises to cut costs while adding sustainable business value.
TRANSFORMATION
The Client
- Stone materials and asphalt division of a Nordic construction company.
- 12 000 employees.
- SEK 57 bn turnover.
- SEK 1bn EBIT.
The Opportunity
- Standardise the contract-to- invoice process for Nordic countries.
- Implement a new, modern ERP system.
- Improve ways of working.
What did we do
- Centralised administrative services by introducing self-service checkout technology.
- Aligned the Contract-to-invoice process, organisation, and IT systems to create a standardised workflow across 300+ sites.
- Implemented new systems and increased digitalization to improve overall efficiency.
- Centralized customer support into national service center organizations to streamline communication and support.
- Established a more efficient self-service process for managing weighing.
- Digitized the business model to enable shorter lead times, improved service levels, and performance transparency.
- Reduced working capital by cutting lead times from order to cash.
- Enabled substantial cost reductions of more than 30%.
How we did it right
- We led the work from start to finish across all sites. More than 50 internal and external resources worked together to make the project successful.
- We planned for a phased rollout, starting with the highest-value potential areas, to mitigate risks and ensure a smooth transition.
- A strong emphasis was placed on standardization, digitalization, and customer experience to align with the overall business strategy.
- The program was managed by a combination of business and IT teams, supported by IT and management consultants, ensuring a collaborative and well-supported implementation.
attention levels high across the organization. - Our ways of working became a benchmark for other functions in the organization to undertake their own exercises to cut costs while adding sustainable business value.
EXPANSION
The Client
- Leader in Swedish grocery retailing
- 23 800 employees
- SEK 147,645M turnover
- SEK 6,363M EBIT
The Opportunity
The rise of e-commerce has significantly altered consumer expectations and delivery logis- tics. ICA, a leading Swedish and Nordic grocery retailer, reco- gnised the potential in using its logistics network for last-mile deliveries, despite the reluctan- ce of franchise to offer pick-up points. To address this, ICA’s innovation lab developed a carrier-agnostic digital platform to simplify the last-mile delivery process. The project required effective coordination among numerous stakeholders and balancing high standards for user experience with business and technical requirements.
What did we do
- Robust system integration and design to ensure inter-operability between various stakeholder software systems.
- Effective Coordination: Managing collaboration between the client and their partners, suppliers, and internal resources to meet project milestones.
- Contract Design and Negotiations: Supporting partner contract discussions, designing XaaS solutions, and executing tech plans.
- Customer Service and Support: Establishing customer support processes and transitioning them to operations.
- Tech Roadmap and Budget Planning: Setting up future team structures and budget management.
- Launched the stable, mature ”the company” Paket platform in just three months, serving over 70% of Swedish households and a growing number of online retailers.
Aurentor’s Role
Aurentor was engaged to manage the project, leading technical laun- ches, continuous improvements, and integrations. Their responsibilities included ensuring seamless commu- nication between software systems, adapting to evolving requirements with agile development, managing collaboration to meet project miles- tones, supporting partner contract discussions, establishing and transi- tioning customer support processes, and setting up future team structures and budget management.
Outcome and Impact
ICA Paket launched in a record three months, integrating ICA’s infrastructure with innovative platforms from exter- nal partners. It now serves over 70% of Swedish households and includes major online retailers.
I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
How we did it right
Aurentor combined deep technical expertise with an understanding of ICA’s corporate cul- ture, building a resilient team.
They enhanced the ICA Paket concept by enabling delivery tracking, managing returns, and leveraging existing contracts to reduce costs.